Moon’s Privacy Policy
This Privacy Policy describes how Moon’s collects, uses, and discloses your information when you use our website “www.moonsbd.com” and our services related to clothing sales.
Information We Collect
To deliver a stylish shopping experience and improve our clothing brand, we collect the following information:
- Account Information: When you create an account, we collect personal information like your name, email address, shipping and billing addresses. This helps us process orders, manage accounts, and ensure smooth delivery.
- Order Information: Your order details such as clothing items, size, color preferences, and payment information (credit card details are not stored) allow us to fulfill your order and provide excellent customer service.
- Website Usage Data: We collect browsing history on the Website, what clothing items you view, and items added to your cart. This allows us to understand your shopping preferences and personalize your experience.
- Optional Information: You may choose to share additional information like your birthday or phone number to receive promotional offers or participate in contests.
How We Use Your Information
We use the information we collect for various purposes related to your Moon’s shopping journey:
- Process Orders: We use your information to process your orders securely, including payment verification, shipping, and order updates.
- Provide Customer Service: We use your information to respond to inquiries, provide order support, and handle returns or exchanges efficiently.
- Personalize Your Experience: By analyzing your shopping history and browsing behavior, we recommend clothing items you might like and personalize your experience on the Website.
- Send Marketing Communications (with your consent): We may use your email address to send you promotional offers, new product announcements, and style updates (you can unsubscribe at any time).
- Analyze Website Traffic: We analyze usage data to improve the Website’s functionality, design, and overall user experience.
- Compliance: We may use your information to comply with legal obligations or respond to court orders, if necessary.
Disclosure of Your Information
We may share your information with trusted third-party vendors who help us operate the Website and provide our services:
- Payment Processors: We use secure payment processors to handle your transactions. These processors adhere to strict security standards to protect your financial information.
- Shipping Carriers: We share your shipping address with shipping carriers to deliver your order directly to you.
- Data Analytics Providers: We may use third-party analytics tools to understand website traffic and user behavior. However, your personal information is anonymized before sharing for analysis.
We will never sell or rent your personal information to third parties. We will only disclose your information as described in this Privacy Policy or as required by law.
Your Choices
You have control over your information:
- Account Information: You can update your account information by logging into your account and accessing your profile settings.
- Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email.
- Cookies: You can manage your cookie preferences through your browser settings.
Data Retention
We will retain your information for as long as your account is active or as needed to fulfill your orders and provide customer service. We may also retain some information for legal compliance, dispute resolution, and fraud prevention purposes.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use secure servers and implement industry-standard security practices. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us.